Refund Policy

sreaminc.com is managed and operated by SMR Glassworks LLC. This policy applies to both retail and wholesale orders.

All Sales Final

All sales are final. We accept returns or exchanges only if an item arrives damaged in transit with a valid claim filed by the receiver with the shipping carrier, or if we shipped the wrong item.

Claims Within 7 Days

Any claim must be made within 7 days of receipt of delivery. Email sales@sreaminc.com with your order number and photos of the item and packaging. For damage claims, provide the required claim number from the shipping carrier.  Claims made after 7 days will not be honored.

Inspection and Restocking Fee

All orders refused or returned by the recipient/buyer, including merchandise for exchange, are subject to a 15% inspection and restocking fee. [Optional: This fee does not apply when an item arrives damaged in transit or we shipped the wrong item.]

Exchanges

Once your claim is approved, we will provide a return address. We will coordinate with you on who covers the return label and shipping costs. Replacements ship after the returned item is received and inspected.

Custom and Special Orders

[Optional: Custom, special-order, and clearance items are final sale and cannot be returned or exchanged.]

Contact

SREAMINC.COM | SMR Glassworks LLC,
12361 Doherty St, Riverside, California 92503
Email: sales@sreaminc.com
Phone: 951-783-4246